Business Solution Manager


Business Solutions Manager (Technology)

The overall purpose of your role as Business Solutions Manager is to bring the best technology products to the company, with the aim of improving central efficiencies, creating a modern technological environment and providing the member partners with best in class technology solutions. To do this you will manage the relationship with a portfolio of business partners, ensuring projects are delivered on target and on budget. You would report to Director of Operations and work alongside two other members of the team. 

Your responsibilities as Business Solutions Manager:

• Drive ideas and actions on technology solutions
• Produce specifications and develop business application enhancements as required
• Proactively analyse processes in the business to ensure end to end process optimisation
• Maintain up to date process documentation
• Ensure integrity of systems
• Provide effective communication with all stakeholders to ensure integration of IT functions throughout the organisation
• Undertake other IT project management tasks as required
• Continually review and evaluate current methodologies and recommend improvement on existing and new technologies
• Organise meetings with Technology suppliers and discuss enhancements and commercials
• Be responsible for arranging training sessions as required pertaining to products and systems
• Provide status updates on ongoing technology project progress to the management team
• Project Manage future technology initiatives
• Attend training courses where and when required
• Attend industry events/functions in the evenings and/or at weekends, representing and acting as an ambassador of the company
• Have a service-oriented approach

In order to qualify for this role as Business Solutions Manager, you will have the following experience and skills:

• Successfully delivering technology solutions in a similar environment

• Have knowledge and understand basic scripting and have basic SQL server knowledge
• Knowledgeable in systems analysis, design and development methodologies

• Project Management, preferably Prince2 qualified
• Have knowledge and have worked with CRM systems (preferably Microsoft Dynamics) and online platforms, preferably project managing web development initiatives (ideally booking systems and extranet sites)
• Building relationships with business partners (suppliers) by phone/email/face to face
• Comfortably liaising with all member partners and business partners (suppliers) at all levels addressing their needs
• Working within the travel sector
• Keeping up to date with all the industry challenges

Personally you will be:

• Excellent at interpersonal, language and communication skills
• Good at prioritising and have excellent organisational skills
• Positive and flexible in your attitude towards project completion
• Knowledgeable in all Project Management principles
• Commercially aware
• An excellent team player
• Able to work independently with a level of autonomy
• Naturally enthusiastic and committed
• Knowledgeable and aware of the business & products
• Interested in your own self-development
• A strategic thinker
• An excellent problem solver and decision maker
• An excellent planner and organiser
• Creative and analytical
• A natural influencer and negotiator