Consumer Conversation Agent (Danish Speaking)

Overview


Location: Belfast, UK

Our client works with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the initial contact for consumer feedback. This involves troubleshooting, researching solutions, and providing resolutions to consumer problems.

Responsibilities:

  • Answer and respond to inbound calls, emails, website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
  • Creates cases within supplied Customer Relationship Management (CRM) system
  • Provides help and clear direction to consumers on follow-up actions to be taken for resolution
  • Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, fulfilment and client when appropriate 
  • Provides customers with follow-up action to be taken and documents in CRM
  • Remains knowledgeable of performance requirements, brands/product and process documentation
  • Achieves specified performance goals and knowledge of all tools used in the process

Essential Criteria:

  • Fluency in written and spoken in English & Danish
  • Exceptional customer service skills required, call centre experience preferred
  • Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook
  • Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information
  • Excellent oral and written communication skills/professional phone manner
  • Aptitude to listen to caller’s description of problem; interpret, summarize and document 
  • Strong interpersonal skills, ability to establish and maintain effective working relationships
  • Ability to handle stressful situations and bond professionally with frustrated customers

Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

 

 

 

 

 

 

Liene Maļika, Accounting and Finance Recruiter - Your e-Frontiers consultant for this job

Liene is a Senior Recruitment Consultant for e-Frontiers Business. Her main responsibility is to find talented people seeking work in Accounting and Finance and skilfully connect them with a range of industries including IT, manufacturing, retail and Financial Services. Examples of roles successfully placed include Financial Accountants, FP&A, Commercial Accountant as well as ERP System consultants. Liene has also successfully helped clients with other related placements within the HR spectrum such as Learning & Development professionals and within the commercial area, having placed a number of Bid Manager roles.

Specialises in: Customer Service, Technical Support, Business Development, Accounting and Finance, Procurement, Learning and Development