Customer Service Delivery Manager

  • Job Ref: 2606
  • Location: Dublin, Ireland
  • Type: Permanent


Our client, leader company in IT products and software for organisations is looking for new talent!

A position has arisen for a Customer Service Delivery Manager in the Business Applications capability. This is a Permanent role, located in Swords Co. Dublin, with competitive salary and benefits!

The role will be accountable for managing service delivery for a number of keys Customer Accounts with the primary focus on the Oracle technology stack (Oracle Financials Apps, Retail). The customer relationships will be at senior management level and key responsibilities will include resource management, supplier management, project management, financial management and achievement of productivity improvements.  
Your responsibilities will be to lead the delivery of all Oracle services into the customer in accordance with contracted service commitments & continual service improvements to quality standards.

You will work collaboratively with the customer stakeholders, developing strategic roadmaps for Oracle for their IT delivery. In conjunction with the customer, you will identify & define requirements for new services coming into the Oracle estate.

You will be in charge of the integration of services with ITIL roles including Change, Incident, Problem and Release Management;.

If you want to apply you need to have Oracle eBusiness Suite and/or Oracle Retail delivery experience. Experience of delivering Managed Services for an Enterprise financial application within a Retail environment. You will need to bring at least 7 years’ experience as a Customer Service Delivery Manager in the Business Applications space.


Please apply or contact us to receive a complete job specification and information about the company.