Director of Technical Support

Overview

We are looking for an experienced Senior Manager of Customer Service to join a growing team in a fast-growing award winning company. 

Some responsibilities: 
- Lead and grow a team of 15+ Support Engineers.
- Partner up with internal teams to drive the quality as the voice of the customers 
- Ensuring a highly functioning operation model and bring in best practices 
- Identify opportunities to improve customer support 
- Define and manage KPIs 
- Manage team performance, coaching and mentoring team members to improve performance 
- Collaborate closely with the sales and success team in order to maximize best service 

Skills we are looking for: 
- Excellent operational and strategic experience in managing busy customer support function with a large team
- Excellent organizational and analytical skills 
- Very strong communication skills and people management skills 
- Strong Change management skills 
- Team player, quick thinker and self starter 
- Leadership experience, team supervision and experience on how to get the best out of staff and enable high performaning team culture. 
 

Jehona Jashari, Senior Recruiter - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Customer Support, Marketing and HR roles at all levels. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National Team.

Specialises in: Customer Success, Customer Support, Marketing, Human Resources