E-commerce Agent (Swedish Language)


Location: Belfast, United Kingdom.

The Client you will be working for is a BPO and providing service on behalf of worldwide leader in financial, banking and transfer processor solutions.

As an E-commerce Agent you will be expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner. You will be reporting directly to the Team Manager, providing a high level of professionalism and an ability to handle inquiries in a call center based environment.


  • Fluency in written and spoken English and Swedish.
  • Experience in customer servicing in either an office based or customer facing environment.
  • IT skills (MS Office, knowledge of PC based internet and software applications).
  • Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily.
  • Proven problem solving skills and experience in delivering practical solutions.
  • Active listening and clearly speaking (email & phone) to the customer.
  • Problem Solving and great team player.
  • Ability to multi-task, plan and organize.

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Jehona Jashari, Senior Recruiter - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Customer Support, Marketing and HR roles at all levels. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National Team.

Specialises in: Customer Success, Customer Support, Marketing, Human Resources