French Speaking Technical Retentions Specialist


Location: Belfast, United Kingdom.

Brief about the Company:

You would work for leader in global business services with over 100,000 staff members worldwide, which have presence in 25 countries. With more than 40 years, they bring a fresh approach to the performance of business operations in the digital age. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. They have a holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

You will be provided with a wide range of benefits, also with a clear path to career development and offer support, advice and coaching every step of the way.

About the role:

  • Acting as a Trusted Advisor to determine customers’ needs and identify opportunities to fulfil their needs with our clients’ leading cloud technologies
  • Uncovering Sales opportunities across a broad range of customer enquiries
  • Providing technical product overview to customer-need and usage scenarios
  • Effectively generating Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
  • Focusing on setting up long term customer relationships
  • Meeting targets and trying to exceed them
  • Leveraging best in class sales tooling and communication tools to accelerate sales
  • Working in a fast-paced, collaborative and dynamic teaming sales environment
  • Demonstrating customer-centricity and a world-class customer engagement experience.

About you as a candidate:

Minimum skills:

  • Fluency in English & French
  • Minimum of 6 months Sales experience (preferably in Sales and B2B environments)
  • Minimum of 6 months Customer Support experience
  • Experience working with branded software products and services

Desired skills:

  • B2B Sales Orientation – Preferably within IT or Software
  • Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
  • Strong cultural awareness for selling market
  • Excellent communication and PC Skills (usage of web-based tools and MS Office). Proficient typing skills – 55WPM
  • Solid knowledge of online software and applications available in the current marketplace including Operating System recognition

Jehona Jashari, Senior Recruiter - Your e-Frontiers consultant for this job

Jehona is a Recruitment Consultant for e-Frontiers Business. She focuses on mid-senior level roles, recruiting for IT companies across Ireland, UK and US with a focus and specialisation within Customer Success, Customer Support, Marketing and HR roles at all levels. Jehona has strong language and communication skills, bilingual Albanian and Norwegian, fluent English, German and business proficiency in Swedish and Danish and always goes an extra mile for both clients and candidates. Jehona is an active Olympic Handball player for Dublin International Handball Club playing in the Senior Women League, also managing the Irish U21 Men’s National Team.

Specialises in: Customer Success, Customer Support, Marketing, Human Resources