Head of Vendor Services IT


Role: Head of Vendor Relations


Role Description:


Reporting to:

Director IT Support Operations

Level / Band

Level-2 Manager

Purpose of the role: 

  • Financial Management for IT Operations: The overall financial management of the IT assets and resources used in the provision of IT support services, ensuring compliance with all governance, legal and regulatory requirements.
  • Procurement: The management of, and the provision of policies, internal standards and advice on the procurement of goods and services.
  • Supplier Relationship Management: On behalf of eir IT organisation, the identification and management of external suppliers to ensure successful delivery of products and services required by the business
  • Contract Management: The overall management and control of the operation of formal contracts between eir and suppliers, for supply of products and services. The application of techniques for monitoring and improvement of quality to any aspect of a function or process. The achievement of, and maintenance of compliance to, national and international standards, as appropriate.
  • Quality Management (in a multi-vendor environment): The application of techniques for monitoring and improvement of quality to any aspect of a function or process. The achievement of, and maintenance of compliance to, national and international standards, as appropriate.





Key accountabilities

Key elements/Tasks

% of Time

  1. Financial Management for IT Operations
  • Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances.
  • Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred IT costs.


  1. Procurement
  • Undertakes strategic analysis, including research into suppliers, markets and product and service categories, to inform and develop commercial strategy and sourcing plans.
  • Advises on policy and procedures covering the selection of suppliers, tendering, and procurement.
  • Leads procurements, managing cross-functional teams as required.
  • Clarifies specifications for key products and services.
  • Ensures that suppliers are approved in accordance with organisation’s procedures.
  • Typically as part of a wider commercial and legal team, applies commercial strategy and relevant procurement and intellectual property law and assists with negotiations with preferred suppliers, drafting contracts and technical schedules, and developing acceptance procedures and criteria.
  • Manages the tender, evaluation and acquisition process with expert assistance as required and places contracts.


  1. Supplier Relationship Management
  • Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resources. (L5)
  • Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties. (L5)
  • Is responsible for the liaison between the organisation and designated supplier(s). (L5)
  • Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed. (L5)
  • Is responsible for the management and implementation of supplier service improvement actions and programmes. (L5)
  • Responsible for managing service in a multi-supplier environment. (L5)


  1. Contract Management
  • Oversees and measures the fulfilment of contractual obligations. (L5)
  • Uses key performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for continuous improvement. (L5)
  • Develops strategies to address under-performance and compliance failures, including application of contract terms. (L5)
  • Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/projects. (L5)
  • Negotiates variations and seeks appropriate authorisation. (L5)
  • Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes. (L5)
  • Develops and implements change management protocols. (L5)


  1. Quality Management
  • Advises on the application of appropriate quality and/or environmental management techniques.
  • Facilitates improvements to processes by changing approaches and working practices, typically using recognised models.




Skills specification:

Mapped to Skills Framework for the Information Age


SFIA Level





Financial Management for IT Operations








Supplier Relationship Management




Contract Management




Quality Management