Helpdesk Support


IT Helpdesk & Desktop Support Engineer


• Education/Training/Experience:


• Minimum Cert/Diploma qualified in a relevant I.T. or similar discipline.


• Min of 3 years’ relevant experience of I.T. support with strong knowledge of modern PC/Server Hardware and Software.


• Experience supporting office I.T. environments would be an advantage but particularly supporting professional services like legal or financial firms


Responsibilities of Position:


• Active Directory Administration.


• Experience working within a Helpdesk environment and used a Helpdesk software solution an advantage


• Business Systems Support.


• Basic Network Troubleshooting.


• Desktop/laptop support for Windows 10, MS Office 2016 and Office 365.


• Setting up desks with IT equipment for new staff, or staff moves


• Calling to office desks to troubleshoot/fix photocopiers/printers


• Provide I.T. software/hardware troubleshooting and day-to-day support for a typical office I.T. environment and staff remote Working from Home


• Perform I.T. equipment and software installations and upgrades.


• Maintain accurate and up-to-date I.T. maintenance documentation/procedures.


• Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position.




• Proactively stay abreast of current I.T. trends.


• Systematic troubleshooting skills.


• Good organisation skills (time management, prioritisation, planning).


• Have excellent oral and written communication skills


• Be able to work well in a team environment.


• Flexible working hours are required


• Knowledge of ISO27001 a distinct advantage


John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers