MSC Senior Engineer (Tier 2)


My client, leading telecommunications and information technology services provider, is looking for Senior Engineer (Tier 2) to hire on 6 months contract role based in West Dublin.

Main responsibilities:

  • Manage the incidents, events and problems identified proactively by monitoring tools and reactively by customer reports.
  • Management of and compliance with customer service and application monitoring SLAs i.e. monitoring of service KPI in line with best practice, emerging trends etc.
  • Develop organisational processes to industry standards e.g. ITIL, ISO27001 etc.
  • Develop appropriate measurements, process control points and reports to demonstrate process compliance or highlight non-compliance e.g. Incident management success metric, Change Management success metrics, Emergency Change Management metrics etc.
  • Ensure team budget, training and hours of operation are implemented.
  • Ensure cost efficient and professional practices prevail in the systems, MSC, Customer Service & Assure.
  • Management of incident, event, problems and change, including restoration, normalisation and root cause analysis etc.
  • Vendor Management
  • Participation in Tier 2 on-call rota
  • Development, participation and maintenance of lab environment(s)


Required Qualifications / Experience:

  • Business/Science Degree/Masters/MBA or equivalent Applicable Prior Experiential Learning (APEL).
  • CISCO/Avaya Professional level certifications or equivalent e.g. CCNP, CCSP, ACIS, ACSS etc.
  • Experience of service provider or SI systems and processes.
  • Knowledge of Operational activities.
  • Knowledge of Fixed Line Telecommunications technology and infrastructure.
  • Knowledge of Systems and Process in Telecommunications Technology, Managed Services and infrastructure.


Unfortunately, we cannot offer sponsorship for this role so you must have valid Visa to work in Ireland

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers