Service Delivery Manager

  • Job Ref: 3250
  • Location: Dublin, Ireland
  • Type: Permanent


We are currently looking for a Service Delivery Engineer to work with the Service Delivery Lead in a permanent role with our client based in Dublin.

In this role you will be:


  • Provide technical input to Group and Divisional IT Projects. Recommend and contribute to performance improvement activities the company and systems including: Review of server infrastructure and virtualised evniroments/LAN/WAN
  • Liaise with: 3rd party technical teams/ Ongoing service delivery through regular meetings with third party service providers
  • Communicate regularly with IT Management regarding the status of current technical projects and initiatives; obtains IT management guidance and approval as required to advance initiatives.
  • Provide capacity reporting to assist with the growth and development of the IT landscape in line with organisational change/growth in order to ensure IT is fully aligned with the company goals and acts as an organisation enabler
  • Analyse complex data from multiple sources and provide management information to IT leadership and other parts of the organisation as required.
  • Prepare technical documentation suite (Visio diagrams, network diagrams etc.) for all aspects of IT estate.


We are looking for someone with:


  • Bachelor or equivalent qualification/equivalent work experience, ITIL V3 Foundation Certification, Experience in Microsoft/or Certification.
  • Minimum 3 years relevant experience working in a Service Delivery environment.
  • Experience in VMWARE or other virtualisation is desirable.
  • Experience in Citrix Technologies (XenApp, XenServer, VDI) is a distinct advantage.
  • Good technical understanding of TCP/IP networking and enterprise class Firewalls.
  • Previous Project Management experience of small to medium sized projects is desirable.


Do you have experience in Service Delivery environment? Do you have experience/Good knowledge in Microsoft/Sharepoint/O356? If you do and you want to be part of this role, we want to hear from you.


Get in touch if you will like to have a chat about it.

Cristina Rafael, People, Process, and Tech Consultant - Your e-Frontiers consultant for this job

Cristina joined e-Frontiers as a Technical Recruiter. She holds a degree in Psychology (UAM) specialising in Human Resources and Organisations (UAM). Along with her passion for talent, helping others and well understanding about applying new technology in the recruitment/talent acquisition space, she is currently adding value to internal projects about onboarding, people, processes, and technology.

Specialises in: Python, Ruby, PHP, Golang