Support Engineer


Company & Role:

My client is a managed services company providing IT Services to the SME sector, we are a Microsoft Certified Partner and a Microsoft Small Business Specialist.

We have won Microsoft Partner of The Year in 2006 and 2013 in SMB Sector

This role is a permanent full-time position as a senior infrastructure engineer, dealing with a subset of the overall customer base.

Role & Responsibilities:

Manage a subset of our customer base and display ownership over those accounts

Carry out project work on customer sites. This may include

Windows 2008-2012 server installs & migration

Hosted Server Infrastructure

Active Directory installations

Microsoft Exchange installations

Office 365

New pc setups and migrations

Provide support to customers on any software or hardware issues that they may have. This support may be carried out onsite or remotely as appropriate and may include

Support on server systems

Support on PC and laptops

Firewall and router technology support

Windows mobile and handheld devices

Provide second level escalation support to the service desk/service team

Support Sales Team and provide Pre-Sales advice on projects

Advise customers on their current and/or new technologies and give recommendations where possible

Continue to learn new technologies / self-educate and highlight where training is required.

John Ryan, Senior Recruitment Consultant - Your e-Frontiers consultant for this job

John is one of our recruitment consultants on the Technical Infrastructure Division of e-Frontiers and has been with the company since June 2012. John brings over 12 years recruitment experience to the e-Frontiers team having previously worked for one of Ireland’s biggest recruitment companies. He has worked with many of the Ireland’s leading IT companies and has experience of sourcing technical candidates across all levels. He has also gained valuable on-site client recruitment experience from various recruitment projects. John studied Business Studies in Dublin Business School. He prides himself on his professional and logical approach to recruitment.

Specialises in: Senior Windows Engineers, System Support, Linux Administrators, Unix Administrators, Security Consultants, Virtualisation Specialists, Unix Specialists, Infrastructure Consultants, Cloud Automation Specialists, Office 365 Specialists, Windows Engineers